When this problem arises
- A trial converts to undisclosed recurring billing
- Charges continue after documented cancellation
- The advertised cancellation method does not work
Potential legal protections
Maryland’s Consumer Protection Act addresses unfair or deceptive practices in covered consumer transactions. A private claim requires more than dissatisfaction: the conduct, reliance where required, and resulting loss must be assessed.
Evidence to preserve
- Enrollment terms and confirmation
- Dated cancellation attempts
- Statements showing recurring charges
What to do now
Keep screenshots of the terms and each cancellation attempt. Notify the provider in writing of disputed billing and seek review of the relevant account and payment-dispute procedures.
Keep a dated timeline of contacts, payments, and events. Whether a claim is available and what relief may be appropriate depend on the documents, applicable law, and facts of your situation.
Read the consumer law overview →
Related consumer problems
- Bait-and-switch advertising
- False “free” or “no cost” offers
- Refusals to honor a warranty
- Defective and unsafe products
- Door-to-door sales pressure
- Utility and telecom billing disputes
Frequently asked questions
- Does this situation automatically mean I have a legal claim?
- Maryland’s Consumer Protection Act addresses unfair or deceptive practices in covered consumer transactions. A private claim requires more than dissatisfaction: the conduct, reliance where required, and resulting loss must be assessed.
- What should I include in my case evaluation?
- Describe what happened, when it happened, who was involved, and the loss or ongoing problem. Mention whether you have enrollment terms and confirmation, dated cancellation attempts, statements showing recurring charges. Keep the originals; do not include sensitive records in the initial form.
- Should I wait for the company to resolve my complaint?
- A complaint or negotiation does not necessarily extend legal deadlines. Court papers and notices may require an earlier response. Seek timely review while preserving correspondence and records of any promised resolution.